State Farm® Insurance Agent Todd Otto

"I don't even know where to begin. It's such a dysfunctional office. They don't pay attention to what you ask of them. For example, they changed my last name (on one of our policies) to my husband's last name. I never asked them to do that as I didn't take my husband's last name. In so doing, they created an unnecessary headache for my husband and I when we moved out of state and canceled our policy through them. When we called about the name issue, instead of issuing new refund checks, they signed us back up for vehicle insurance!!! This name change debacle, that they created, took two months to solve. We are still waiting to see if the bank can even cash the check, since it was written out to someone other than me. So glad we don't have to deal with them anymore..."

"Jody Smith was a pleasure to work with in meeting all my insurance needs. She is professional, very knowledgeable, as well as being very personable. I moved to ND from out of state. I believe Jody went over and above her duties to make me feel comfortable and confident with my insurance needs. I feel like I have a new friend in ND! Jim"

"Just moved to Dickinson from AZ and needed renters insurance I currently am a staff member for a State Farm agent in AZ. I love to see how other agencies work. I can say the staff in Todd's office were very responsive friendly and helpful! Helped me with my needs. Thank you Jody for great customer service!"

"Maddie of Todd Otto's office is the ultimate example of excellence in her job taking care of our insurance needs. The staff at this agency treats you as their family. We trust Todd, Maddie, and the staff in this agency with our home, auto, and business needs. There is a peace of mind in allowing Todd Otto's insurance agency with his amazing staff to take care of our business & family. It is refreshing to have the ability to experience COMPLETE CONFIDENCE in Todd's recommendations to keep us safe and protected. I have watched our changes to policies with the kids growing up and have been amazed that Maddie & Todd's staff implement and just take care of the necessary changes in sometimes less than 5 minutes! It is an old fashioned way of caring for their clients that they do not ever treat your business as just a number like so many other businesses do. We are thankful that our home, equipment & ranch are under the constant care of these conscientious & hardworking team of insurance professionals. I need to add from docs I just reviewed that a staff member of Todd's agency helped us when traveling in SD some time ago. Maddie was on vacation and Kelly fixed us up FAST. This is an agency who actively SEEKS TO SAVE YOU LOTS OF MONEY!! My family has been with State Farm in other states for over 60 years with great agents BUT no agency has done what this agency in Dickinson has for our insurance needs. Call Maddie to be referred to the security/monitoring company that now is able to serve our ranch an hour from Dickinson!! After 4 YEARS of researching for a company that COULD or WOULD protect us - Maddie saved the day as usual!! Remote access military grade cameras covering over a mile in any direction our ranch! The latest technology to protect us FINALLY!!Maddie on Friday 10/9 /20 referred us to a company. I called yesterday morn & went thru an easy process over the phone. We have our security system being installed. Maddie's referral saved us thousands!! EVERYONE is referred to this agency who comes across our path. We can never thank Todd, Maddie, Kelly & all of the team at Todd Otto's State Farm agency for all they have done to help our family. HATS OFF!! YOU ROCK!!"

"My family and I have been with Todd Otto State Farm for decades. Through all of these years both Todd and State Farm have earned a high level of trust with us. We have had very few claims but when there have been issues they were there for us and the issues have been dealt with very fairly and very quickly. I have always felt that they just plain have our backs covered. Both of our now adult sons are also long time customers there."

"They were great, while there were no problems. We followed the advice of Todd when we had an incident come up and he directed us away one of our coverage options for one he wanted us to take, which directly resulted in us being dropped by them. Ok fine that was a crappy way to do business and we move on, but because of that it carried over to our next insurer which caused us to have higher premiums. Now that is just plain spiteful and dastardly. We tried communicating with them but they did the whole "never in the office leave a message" game. Luckily we found someone even cheaper, who was willing to look into our formal complaints against them and lowered our premiums even more. We've never had an incident since, and our premiums keep going down! If youre reading this review while looking for insurance... Keep looking there ARE good companies out there!"